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Support & Warranty

Support

If you are an existing customer in need of support then please phone or email us using the details below, quoting your system's serial number*.

Tel: +44 (0)1603 485 153

Email: support@in-carpc.co.uk

*Your serial number can be found on a label attached to the rear of your computer.

Online Support Resources:

Click here for a generalised version of the User Guide.
Click here for troubleshooting steps if your PC does not power up.

Warranty

All our computers include a 2-year warranty as standard, extendable to 3 or 5 years if required.  In the unlikely event that a PC develops a hardware fault, we are usually able to repair faulty units within 1-2 working days.

Please note the following conditions:

For all systems:

  • All faulty parts must be returned to In-CarPC at the customer's expense.
  • The second year of the warranty does not cover any external accessories supplied with the computer (including displays). All accessories are covered by a 1-year warranty, which can be extended to 2 or 3 years if required.
  • In-CarPC reserves the right to charge for postage & packaging after the first year for the return of repaired goods.

For fully installed systems (UK customers only):

  • Unless on-site support was included in the order, the equipment must be removed from the vehicle and returned to In-CarPC at the customer's expense for repairs to be carried out.